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Straight answers before you decide.

The questions HR, security and IT teams ask us most about facial recognition attendance and access control. Cannot find yours? Ask us on WhatsApp.

// FAQ

Common questions.

Which Flash device should we choose?

The Matrix 5000FI suits busy and demanding entrances, with 24,576 users, optional fingerprint and a minus 20 to 55 °C operating range. The Neo 4030 is the compact choice for offices, receptions and speed gates. We confirm the model after a site survey.

Can one device do attendance and access control?

Yes. A single check can record attendance and open the door. We set them up as separate workflows for HR and security.

How are employees enrolled?

By uploading a photo to the software or by registering at the terminal.

Can Flash24x7 stop buddy punching?

Yes. Attendance is tied to an enrolled face, so one employee cannot clock in for another. Anti-spoofing checks help reject photos and screens.

Does it work across multiple sites?

Yes. Devices at every branch and site report into one system with role based access for local and head office teams.

Can attendance go straight to payroll?

Approved attendance can feed PAY-DAY, the Flash24x7 payroll solution, or be exported or integrated with your current payroll system.

Do you support field staff?

Yes. Field staff check in from a mobile phone with GPS location, photo verification and offline mode.

Can it work with our turnstiles and locks?

The Matrix 5000FI provides Wiegand 26 and 34, RS485 and door interfaces used by common controllers and turnstiles. We confirm compatibility after a survey.

What about employee data and privacy?

Face data is personal data. We help you define who can access records, how long they are kept and how employees are informed, in line with your policy and applicable law.

What support do you offer?

Our technical support team is available 24/7, and we provide installation, configuration and training at handover.

Is facial recognition attendance legal in the UAE?

Yes, it is widely used. Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), facial data is sensitive personal data, so tell employees how it is used, limit who can see it and set how long it is kept. We recommend confirming your policy with your legal adviser.

Can someone clock in with a photo of another person?

The Matrix 5000FI uses anti-spoofing technology designed to reject photos and screens, so attendance belongs to the person at the door.

How much does a face recognition attendance system cost?

It depends on the device model, the number of entrances and the software modules. We quote per site after a short survey, including installation and enrolment.

Ask us anything.

Send your question on WhatsApp or book a demo and we will answer it with your own site in mind.